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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Dear Candidate,We are hiring for one of the IT startup in Gurgaon.RequirementsExperience: 3 - 5 years as a Voice CoachShift Timings: 7:30pm to 4:30am (IST)Skill Set Requirement:Proven experience of coaching and monitoring voice support operations (International calling). You will work autonomously taking full control and responsibility for hitting objectives related to identification for continuous quality delivery & improvement.Conflict resolution skillsAnalytical bend of mindReceptiveness to changeLeadership QualitiesCustomer Service AttitudePresentation, Feedback & Coaching skillsBasic Excel / Reporting skills / knowledge on MS OfficeTechnical knowledge of English communication - intonation, syllable, punctuation etc.Roles and Responsibilities:Delivers Voice & Accent Training (Basic & Advanced as and when needed)Monitor calls on Communication, Soft Skills, Process & Compliance ParametersProvide Coaching & Feedback to enhance agent performanceAnalyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plansAnalyze the Coaching / Training needs of the agents & support them in deliveryParticipate in calibrations to ensure consistent scoring & feedback delivery approachConduct Compliance & Communication sessions for new hiresDevelop Action plans and report out the improvement process in business reviewsPlan & run campaigns to drive Awareness/Improvements on Compliance & CommunicationCall Richa@7290080677
Keyskills :
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