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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Legal |
| Functional Area | Sales / BDGeneral / Other Software |
| EmploymentType | Full-time |
RESPONSIBILITIES:
Perform opening and closing procedures as directed by management Adherence to deadlines; achieve process request-by dates and hit internally defined timeframe intervals for workflow Responsible for handling higher level and more complex files; assists in assigning files to appropriate IC; monitors IC daily workload. Reviews/prepares various applications and supporting documents to be submitted to various CIBT global offices. Ensures that ICs provide quality customer service; investigates and resolves problems escalated by consultants/clients. Maintain deep content knowledge on all aspects of CIBT s business process to complete orders, and maximize systems capabilities Supports accounts management staff to find resolutions to client concerns Open and process files in accordance with duties outlined in the IC SDSS job description Assessing training gaps and feeding back to staff in a positive manor for improvement. Collectively manage the distribution of daily work assignments based on staffing on hand Provides training assistance and guidance to new team members Ensure ICs follow all CIBT compliance regulations Other duties as assigned by management.
REQUIREMENTS:
Min Diploma / Bachelor s Degree and one - two years experience or equivalent combination handling teams. Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations. 1 foreign language knowledge is an add-on value but not mandatory.
Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner.
Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit.
Ability to problem solve; analyze information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.
COMPETENCIES:
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process.
Teamwork: working with people. Communication: presenting and communicating information Problem Solving: analyzing, writing and reporting, suggesting resolutions, understanding client s needs. Organizing and Executing: delivering results and meeting customer expectations, planning and organizing. Initiative: taking ownership of customer relationship, seeking information, taking timely action. Adapting and Coping: adapting and responding to change, coping with pressures and setbacks. Expertise: learning our systems, products and process, staying abreast of regulatory changes. ,Keyskills :
salescustomer relations slaquality coachingdata integrity time managementcustomer service