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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Purpose of the Role: Connecting customers with in commitment time and performance monitoring of Branch Coordinator to deliver services to the customers. Role Description1. Handle Zone wise Installations pending for both New & Shifting connections2. Monitor and track Zone wise availability of Cat5e & Fiber teams3. Adherence and maintenance of100 % quality on Call and updates in CRM4. Manage Branch requirement Tracking (Man, Machine, Material) 5. Responsible to ensure that ROC provides Cat5e consumption to store on time6. Responsible for tracking ROCs 100% productivity7. Conducting Reviews on Installations with ROC & AI-R8. Conducting Reviews with Vendor teams in branch9. Tracking of Cat5e consumption through CRM10. Handling escalations related to New & Shifting connections11. Tracking of Nodal, Wrong ticket escalations12. Coordinates with Store Incharge for material13. Take update on the pending fiber connections from FTL and fiber teams availability Key Result Areas : This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization Education: Graduate in any discipline with strong MS Excel Knowledge Work Experience1. Minimum 3-8 years of total work experience, relevant experience in ISP preferred2. Hands-on experience in handling teams with stipulated service levels. 3. Excellent communication skills (English, Hindi) 4. Should possess strong technology awarenessRequired Candidate profileWork Experience1. Minimum 3-8 years of total work experience, relevant experience in ISP preferred2. Hands-on experience in handling teams with stipulated service levels.3. Excellent communication skills (English, Hindi)4. Should possess strong technology awareness ,
Keyskills :
salescustomer relations slaquality coachingquality adherence communication skillsperformance monitoring