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Team Leader Operations

2.00 to 7.00 Years   Delhi   20 Dec, 2022
RECRUITMENT HUB
Job LocationDelhi
EducationNot Mentioned
SalaryRs 4.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Team Leader - SkillsWorking to build knowledgeable, efficient teams requires outstanding leadership. Team leaders must beexcellent communicators who can clearly direct others while maintaining their morale. Team leadersneed the following skills:Bringing out the best in others to achieve maximum performance Following through on inquiries and projects to ensure completion Managing the performance of others seriously but tactfully Exhibiting patience in order to appease the most difficult clients Committing to exceptional customer service Multitasking with ease to handle the needs of various reps at the same time High emotional intelligence Creative && resourceful Ability to handle surprises.Team Leader Minimum requirements1. Minimum graduate or 3-year Diploma2. Minimum of 2 years of BPO experience, with 1 year in a supervisory role3. Excellent verbal && written communication skills in English && Hindi4. Good working knowledge of excel5. Good presentation skills6. Flexible to work in a 24/7 environment.Team Leader Duties and ResponsibilitiesCall centre team leaders are front line managers who aim to get the best performance possible fromthose under their charge. They typically report to Assistant Manager / Manager Operations. To maximizeproductivity and quality customer care, call centre team leaders will perform a range of primary duties.Among the most common are:1. Handling Daily OperationsTeam leaders are hands-on leaders. They must ensure correct procedures are followed and routinely givedirections && feedback to their staff on what to do and how to improve.2. MotivatingResponding to customer concerns can be challenging or monotonous at times. Team leaders mustencourage their teams to take their positions seriously and work hard to build a loyal customer base.They must set goals for them to achieve as a way to spur performance and to measure effectiveness.3. Hiring and Training StaffWith a firm grasp of what their company wants from its customer service team, team leaders may beresponsible for recruiting, interviewing, and hiring candidates. They then get these new team membersup to speed on duties and expectations.4. Evaluating PerformanceTeam leaders must monitor how both their team and its individual employees are performing. They thinkof ways to increase productivity and customer satisfaction. Their observations must be documented inwritten reports submitted to higher management.5. Seeking FeedbackTeam leaders must constantly ask their staff for inputs on how to increase productivity and customersatisfaction, and implement improvement action plans using these inputs.

Keyskills :
customer serviceteam handling

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