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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process AnalysisCustomer Service (Domestic) |
| EmploymentType | Full-time |
We are urgently looking to hire Team Leader Operations for our organization based at Kirti Nagar, New Delhi.Call for interview Himanshi- 9205440312/8826127955Job DescriptionYou need to handle a team of about 15-20 reps working for leading Pharma company. You will be required to meet daily targets, be a part of recruitment, will be responsible for call listening and further coaching.Graduate/ Post- GraduateExcellent English Communication SkillsShould have minimum 2 years of Team Handling experienceShould be able to monitor calls and coach repsGood command over CSAT/Shrinkage/Attrition etcMonitor individual & Team performance and take steps to improve productivity and correct aberrationsAdherence to Login hours & maintain the desired AHT Levels.Develop strong customer relationships and provide paramount serviceImmediate JoiningSalary- upto 30KDay shift- Mon-Sat (10 a.m.- 6 p.m.)Call for interview Darpan- 9205440312/8826127955
Keyskills :
operations voice customerservice teamhandling customer operationsmanagement bpo tl service allcenter callcenterteamleader teamleaderoperations teamleaderdomestic teamleader