Team Leader - Retail Business Banking

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.JOB ROLE:

• Achieving acquisition of SME BWC Products by managing a Relationship team;
• Managing and monitoring directly a team of Relationship Manager
• Set Business & Operational Goals & Monitor to achievement
• Key products:

1. Business Working Capital
2. Cross Sell BIL, LAP
3. Trade Products
4. FX Products
5. Referral for life and non-life Insurance and investments

KEY RESPONSIBILITIES:Portfolio Management:

• Deliver against the financial framework and progress Group
• Total Franchise Income, Non-Financing Income, Trade Volumes & Fee
• Responsible for closing all pending entries in coordination with Client and Operations
• All pending EDPMS entry > 270 days and IDPMS > 180 days
• Each month a Net Reduction of 20% of the overdue
• regular follow ups on all EDPMS and IDPMS entries with ageing > 30 days
• Embed innovation, digitization and analytics
• Improve S2B penetration
• Achieve the Scorecard Targets set for the Relationship team in terms of product mix.
• Manage a team of Relationship Managers responsible for Managing the ETB BWC Portfolio and Book Growth through ETB Referrals, Direct Sourcing, Cross Sell & the Sales channel.
• Work closely on Increasing the Limit Utilization.
• Achieve best in class productivity of the relationship & sales.
• Manage costs within budgeted levels.
• Review & Revise relationship profitability.
• Constantly develop and manage alternate distribution channels for sourcing and referrals.
• Develop and implement Promotions and below the line activities in conjunction with the marketing function.
• Achieve the budgeted cross sales targets.
• Participate in Sales calls individually or with Relationship Managers to acquire large prospective customers.
• Implement sales incentive programs and sales contests.

MONITORING PERFORMANCE:

• Implement monitoring mechanisms to measure the productivity of each relationship & sales personnel in the region.
• Monitor the quality of sourcing of products to evaluate developmental needs of the Relationship Managers.
• Drive the relationship & sales system towards quality standards where risks are well controlled.
• Derive insights to Competitor Sales activities and effectively counter the efforts.
• Continuously provide feedback of the acceptance of the products & processes in the market and suggested changes that could provide impetus to the sales efforts.
• Monitor the depth of all relationships acquired. Achieve the maximum share of wallet for each customer acquired by the sales team.
• Continuously upgrade and innovate sales techniques to maximize productivity.
• Set business performance standards
• Acquisition, Relationship Management & Cross Sell
• Monitor Operational Risk Management of unit & compliance with process & regulatory reporting.

PEOPLE MANAGEMENT:

• Manage, Motivate, Mentor and develop the team.
• Development and counseling needs for staff.

INTEGRATION MANAGEMENT:Drive the Sales Integration in the region to evolve a smooth transition of the sales processes.KNOWLEDGE/SKILLS/EXPERIENCE:

• Experience in managing a sales team in large geographical areas.
• Experience in handling Assets, Liabilities & Trade Products would be an advantage but not a pre-requisite.
• An ability to enhance the sales culture in the organization.
• Demonstrated ability in Sales planning and conceptualize promotions and marketing initiatives.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Should have strong administrative & financial skills to run the operation as an entrepreneur.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salescustomer relationsslaoperational risk managementstrong interpersonal skillscross salessales planningnegotiation skillsincentive programsinterpersonal skillsrelationship managementnetsme