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Tech Support Engineer

4.00 to 9.00 Years   Delhi   27 Jul, 2021
Advance Intelligence Technology India Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaWeb / Mobile Technologies,Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Were looking for an energetic Tech Support Engineer to join our high-performing team in India. If youre looking to be a part of a team that tackles real-world financial problems, Advance.AI might just be the place for you!Responsibilities:

  • Perform on-site training, installation of the companys product for our customers
  • Develop automated SIT and UAT test (system performance, accuracy, etc) end-to-end, from data preparation, writing test cases to generate reports
  • Troubleshoot and resolve issues at service component level by analyzing logs and write test scripts
  • Respond in a timely manner to service issues and customer requests either via phone, email or chat until theyre solved.
  • Documentation and transferring knowledge to end-users.
  • Answering phone calls and taking care of incoming tickets or emails
  • Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
  • Reporting, escalating, and keeping track of the activity in our service desk
Technical requirements:
  • Bachelors degree in Computer Science, Information Technology or related field
  • Working knowledge of Linux environment and ability to write good Linux shell script
  • Familiar with Python scripting language
  • Working knowledge of server, storage and networking concept (TCP/IP, NFS, Router, DNS, RAID)
  • Knowledge of GPU, databases, container technology such as docker, is an added advantage.
Non-technical requirements:
  • Excellent communication and interpersonal/partnering/leadership skills
  • Ticket management skills required
  • Good analytical and problem-solving skills
  • Fluent in English (verbal and written) required
  • Minimum two years of relevant experience -five or more years of experience is a plus
  • Demonstrable experience where customer care has played a key role
  • Demonstrable experience in providing support for technical products/services
  • Hard-working attitude with the ability to work well under pressure
  • Minimum one relevant reference who can confirm the above points

Keyskills :
linuxzendeskserverdatabasestechnical supportuatnetworkingtroubleshootingpython

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