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Technical Support Associate

0.00 to 1.00 Years   Delhi   20 Sep, 2022
Tech Artist
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryTelecom / ISP
Functional AreaHardware / Telecom Equipment DesignNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Technical Support Representative (Voice ) (Internet Connectivity)Diploma or Bachelor Degree, and Major is related to Computer science or Networking.Under general supervision, in a 24/7 inbound call center environment, Technical SupportRepresentatives will provide technical and network problem resolution to end-users (customers) byperforming a question diagnosis while guiding users through step-by-step solutions. Solutions include,but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardwareand software set up, assisting with navigating around application menus and troubleshooting. Supportwill be provided by clearly communicating technical solutions in a user-friendly, professional manner.Representatives will perform related work as required.Duties and Tasks/Essential Functions:* Deliver service and support to end-users using and operating automated calldistribution phone software. * Interact with customers to provide and process information in response to inquiries,concerns, and requests about products and services; * Gather customers information and determine the issue by evaluating and analyzingthe symptoms; * Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sipconfiguration; * Diagnose and resolve technical hardware and software issues involving internetconnectivity, IPTV, VOIP, basic trouble shooting and more; * Need to know only basic trouble shooting of Domestic routers, Mac ID and windows. * Knowledge about DNS, Basic network trouble shooting * Research required information using available resources; * Follow standard processes and procedures; * Offer alternative solutions where appropriate with the objective of retaining customers * Organize ideas and communicate oral messages appropriate to listeners and situations; * Follow up and make scheduled call backs to customers where necessary; * Stay current with system information, changes and updates.Skill and Knowledge Qualifications:Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of customer service principles and practices;Good communication skills in EnglishConditions:Position requires use of headset and the candidates needs to be open for voice process Should be flexible for rotational night shifts Working Days 5 Both Ways Cab Facility Need to be from the respective hiring zones to avail cab facility Internet: Minimum 50 mbps with feasibility of Ethernet Cable.System configuration: Minimum 4 GB RAM with intel core processor. Head Phone: USB head phone with MIC Power back up / inverter.If interested please call at hidden_mobileor mail at hidden_email

Keyskills :
networking skillsroutersinternettrouble shootingtechnical support

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