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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Opening forTechnical Support/customer Service Voice/non Voice Process- Inbound Customer Service / Upselling.Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and providing best in industry customer service.Roles & Responsibilities:-o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.o Clarify customer requirements; probe for and confirm understanding of requirements or problem.o Support customers across Telecommunication, Financial Services & Healthcare vertical.o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.Candidate Profile:-o Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.o BE/Btech freshers are eligible with minimum 1 year ICC Experience.o Excellent verbal and written communication skills.o Flexible with 24/7 Environment.o Salary up to 24,000 take home & attractive Incentives amountAdditional Benefits:-o Two-way A/C cabs.o Medical insurance worth 1 lakhs.o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhso Gratuityo Education Assistance plan Annual entitlement of up to INR 24,000.o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.Regards,HR Team
Keyskills :
outbound callingupselling technical supportinternational voice process customer servicetroubleshooting customer relationsnetwork