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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Telco Customer Success ManagerLocation Remote IrelandPosting date 7 hours ago(4/28/2021 11:05 AM)Job ID 84834 Category Technical Support Job summary The Red Hat Global Customer Success team is looking for a customer- focused technology professional with solid telco industry knowledge, project management experience, and passion for open source to join us as a Telco Customer Success Manager in Ireland or in the U.K. In this role, you will work proactively with strategic telecommunications customers in optimizing their experience with all of Red Hats technologies and guide customer engagement, adoption of our offerings, and satisfaction ensuring that our customers are getting value from their Red Hat investment. You ll engage with customers and partners to guide them through successful network functions virtualization (NFV) infrastructure transformations running on Red Hat OpenStack Platform and future platforms. Youll have the opportunity to take ownership of customer relationships and strategic program initiatives and be responsible for delivering an enjoyable experience for our customers resulting in customer success and related reduction in churn, increased retention, and account growth. As a Telco Customer Success Manager, you will take a consultative approach with your customers to address matters related to our offerings, business process advice, and best practices and advocate on behalf of customers within Red Hat. You ll provide consistent engagement throughout customer adoption journeys, often beginning in the presales phase and continuing through production, with a focus on consistent high-quality collaboration and engagement with customers and internal teams across Red Hat, including the Engineering, Product Management, Support, Sales, and Consulting teams. Primary job responsibilities
Keyskills :
business processtechnical supportit architecturesales engineeringaccount managementproduct managementproject managementcloud computingsoftware solutionscustomer success manager