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Customer Relationship Manager-Palluruthy

2.00 to 5.00 Years   Ernakulam   08 Oct, 2024
Ujjivan Small Finance Bank Limited
Job LocationErnakulam
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Monitors branch performance in MB unsecured and secured loans along with ACRM
    • Responsible for acquiring new GL customers; conversion of customers from unsecured to secured loans
    • Key person for scaling up Family Banking in branch. Executes the sales plans for the branch for acquisition of accounts and term deposits for family member and referrals of group loan and unsecured individual loan customers
    • Set weekly/monthly targets for the team, reviews the set targets on a regular basis
    • Guide the CROs to enable conversion of existing borrowing customers for liabilities
    • Execute the marketing initiatives designed by products & marketing department
    • Assess the market potential and give feedback on product modification and new product development to the regional product teams
    • Share insights on competitor products to the regional product/marketing teams
    Customer
    • Ensure customers and CROs are educated about the unsecured loans and liabilities products offered by Ujjivan
    • Resolve customer queries/grievances (pertaining to GL, unsecured IL, liabilities) escalated from the CROs within specified time frame

Keyskills :
conversionqueriesliabilitiescustomerteam handlingresolveexistingcustomersborrowing

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