hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Care Executive

1.00 to 5.00 Years   Erode,Other Tamil Nadu   12 Dec, 2024
Service Pluz
Job LocationErode,Other Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Title: Customer Care RepresentativeJob Summary:As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience at every interaction. The ideal candidate is empathetic, patient, and possesses excellent communication skills.Responsibilities: Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information, troubleshoot problems, and offer solutions to meet customer needs. Issue Resolution: Investigate and resolve customer complaints, concerns, and issues effectively. Escalate complex cases to the appropriate department or supervisor for further assistance, ensuring prompt resolution and customer satisfaction. Product Knowledge: Develop a deep understanding of our products, services, and policies to effectively assist customers. Provide product recommendations, explanations, and demonstrations as needed to enhance customer understanding and satisfaction. Order Processing: Assist customers with order placement, tracking, and delivery status inquiries. Process returns, exchanges, and refunds according to company policies and procedures. Customer Feedback: Collect and document customer feedback, suggestions, and complaints. Analyze trends and insights to identify areas for improvement in products, services, or processes. Share feedback with relevant departments to drive continuous improvement and enhance the customer experience. Cross-functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to address customer issues, relay feedback, and ensure a seamless customer experience across all touchpoints. Documentation and Reporting: Maintain accurate records of customer interactions, inquiries, and resolutions in CRM software or other systems. Generate reports on customer service metrics, trends, and performance indicators for management review. Customer Education: Educate customers on product features, usage guidelines, and best practices to optimize their experience and satisfaction. Provide training and support materials as needed to enhance customer understanding and proficiency. Quality Assurance: Adhere to established quality standards and service level agreements (SLAs) in all customer interactions. Conduct quality assurance checks on own performance to ensure consistency and adherence to company guidelines.Job Types: Full-time, PermanentBenefits: Health insuranceSchedule: Day shiftPerformance bonusEducation: Higher Secondary(12th Pass) (Preferred)Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)Language: Hindi (Preferred) English (Preferred)Work Location: In person,

Keyskills :
Customer SupportIssue ResolutionProduct KnowledgeOrder ProcessingCustomer EducationQuality AssuranceCustomer FeedbackCrossfunctional CollaborationDocumentation

APPLY NOW

Customer Care Executive Related Jobs

© 2019 Hireejobs All Rights Reserved