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Service Desk Engineer

2.00 to 7.00 Years   Erode,Other Tamil Nadu   16 Jan, 2025
Finding Candidate
Job LocationErode,Other Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    We are hiring for our client - Econce Technology Management Services.Requirements:- Service Desk Engineer(English Language)Must Have International Voice Experience.Must be excellent communication.JD:- Knowledge and working experience in LTE/UMTS/GPRS/VoIP/IMS/P/I/SCSCF/HSS/EIR/MNP/HLR/SDL Primarily Nokia) Good understanding of Wireless Operator s end-end Network architecture /Protocols and Interfaces. Understanding of Rel 15 and Rel 16 3GPP standards Extensive Working experience with SIP Call processing and SIP Supplementary Services. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesInterview i.e., 11th Jan 2025.(Virtual interview)Year of Experience -L1-2 to 3 Yrs.L2-4 to 7 YrsMust have international voice support experience.No. of openings -Chennai:-20Nagpur:- 20SalaryFor L1-5.5 LPAFor L2-8 LPAEducationAny graduate.Graduation must be completedContract periodShift time and cab service24X7 Role and cab service is availableSkills: international voice experience,sip supplementary services,hlr,customer service,good understanding of wireless operators end-to-end network architecture, protocols, and interfaces,hss,communication,excellent english communication skills,sdl,knowledge and working experience with lte/umts/gprs/voip/ims/p/i/scscf/hss/eir/mnp/hlr/sdl (primarily nokia),umts,p/i/scscf,ims,3gpp standards,gprs,lte,communication skills,voip,eir,mnp,sip call processing,wireless network architecture,

Keyskills :
hlrcustomer serviceprotocolsinterfaceshsscommunicationsdlumtsimsgprsltevoipeirmnpinternational voice experiencesip supplementary servicesgood understanding of wireless operators endtoend network architectureexcellent english communication

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