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| Job Location | Gandhinagar |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Business Analyst | Gandhinagar Recaptcha requires verification. Captcha is required. Captcha is required. Begin Your Experience AddThis Sharing Buttons What is Medallia software Medallia product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management). Medallia helps its clients (for example large hotel chain, large telecom companies, banks, car dealerships) to gather feedback from their customers about how their brand is doing. As an analyst, you will first learn a lot about Medallia platform and how to configure /create a solution for its customers through an extensive product training. After that you will work with Medallia project managers and other Medallia team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the Medallia platform. The Role: As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch. RESPONSIBILITIES: Work with senior team members to carry out customer implementations and program enhancements Participate in the implementation design, setup, and review processes Identify improvements to our feedback products and processes Utilize Client software knowledge for testing customized software solutions Build long -standing customer relationships by improving customer feedback programs Provide support to client meetings by leveraging in -depth Medallia system capabilities Work with client teams in resolving technical /system related inquiries Provide quality assurance support when providing features to clients Provide client support when analyzing large sets of data Other Responsibilities: Develop a thorough understanding of product features that are relevant to each client program. Skills: 1yr of experience is must Excellent communication skills in English Knowledge of HTML, XML, JavaScript, and CSS,
Keyskills :
documentation usinessanalysis clientmanagement customerrelations clientsupport