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Customer Service Executive

0.00 to 1.00 Years   Gandhinagar   11 Aug, 2019
SUPRO INFO SOLUTIONS PRIVATE LIMITED
Job LocationGandhinagar
EducationNot Mentioned
SalaryRs 50,000 - 1.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Summary:A csa in this role deals with a number of incoming calls pertaining to the clients business. TheAssociate provides excellent customer service and gives precise information to the customer ensuringCustomer satisfaction.Education: 12th, ug, Graduate (With / without Experience)Minimum 18 years of AgeKey role:

  • Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
  • Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request.
  • Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client sla.
  • Ensures all information provided is post verification and authentication as per the Data Protection Act
  • Updates the client software with customer information, queries and Service requests.
  • Provides new thoughts and ideas for process improvements
  • Works in conjunction with process requirements and metrics (sla)
  • Forwards customer feedback (voc) to the supervisors for concerns / suggestions raised by
the customerKnowledge AndSkill
  • Excellent communication skills
  • Polite and customer service oriented
  • Able to comprehend customer queries and provide the relevant resolve
  • Exhibits patience and empathy to resolve customer queries
  • Typing Skills: 15 wpm with 85 % accuracy

Keyskills :
customergraduatetypingvoiceserviceresherscustomerhandlingfreshercallcentervoicecommunicationskills

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