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| Job Location | Gandhinagar |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Manufacturing |
| Functional Area | Sales / BDNetwork / System Administration |
| EmploymentType | Full-time |
The post holder is responsible for managing a team of Service Delivery and Support Specialists to provide first class service and post-sales support Manage the team for maintenance and repair of Analytical Instruments . The successful candidate will be experienced in leading and developing a support team within a managed services environment. Act as a lead on support and service issues, strategy and approach . Develop and grow a new post sales Service Management function, set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence & set-up, manage and improve standards and procedures within the team Liaison with the internal functions including sales, installation, inspection, product management, engineering, operations, provisioning and other service functions. Ensure high quality, up-to-date documentation exists for all service arrangements Ensure that all jobs are completed on time, within budget, and to customer specifications Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. He will be the primary contact between customer and the organization. Will be responsible for leading and directing the delivery team. Participate in account plan/ Payment follow up & strategy Provide leadership and direction to Delivery teams Handle Operational Issues related to delivery center,
Keyskills :
sales sla customerrelations delivery postsales servicedelivery managedservices productmanagement servicemanagement serviceexcellence echnicalsupp ateliaison postsalessupp analyticalinstrument