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| Job Location | Gandhinagar |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Responsibilities:Excellent technical & analytical skills. Sound knowledge of OOPS concepts.Sound knowledge/process of understanding/identifying problems/issues/requirements.Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAbility to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures.Ask customers targeted questions to quickly understand the root of the problemTalk clients through a series of actions, either via phone, email or chat until theyve solved a technical issueproperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersFollow up with clients to ensure their IT systems are fully functional after troubleshootingDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsRequirements:Proven work experience as an Installation and Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices, and other tech productsFamiliarity with remote desktop applications and help desk software (eg. Any desk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalAdditional certification in Microsoft, Linux, Cisco, CCNA/CCNP or similar technologies is a plusFDor More Information,Prem Zala - 9327551022
Keyskills :
sqltroubleshootingetworkhardwaresqlserverhardwaresupportsoftwareinstallationremotedesktopsoftwaresupport