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| Job Location | Ghaziabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Real Estate |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
AGM in CRM DepartmentSector 4, Vaishali, Ghaziabad About Us- Migsun Group AGM in CRM Department Job Description Customer Lifecycle management, from booking till handover for all sites Process Implementation Complaints Management, Service Assurance Quality Monitor and resolution with weekly reports from all sites Possession Management for all sites Setting up the process and ensuring the handover implementation process is followed. Setting up a process to capture customer voice across multiple channels of voice and non voice and ensure resolution within timelines Ensuring high CSAT scores of customers on feedback forms and other channels and monitor the same. Identifying training needs based on these feedback points SOP and Process Implementation Training and auditing sites on the same. Having continuous audits at all sites ( Physical audit once a month and daily monitoring of reports) Job Specifications Excellent communication, interpersonal and analytical skills. Pleasant personality with positive attitude. Excellent team management skills. Sound working knowledge of Real Estate CRM Processes and concepts. Candidate must be customer centric, deadline and result oriented. Working Experience Minimum 8 Yrs. in CRM, at leave 3- 4 years of team management experience. Experience in Real Estate and Banking sector would be preferred. Role Sector 4, Vaishali, Ghaziabad As per the industry standards,
Keyskills :
customerlifecyclemanagement trainingneeds teammanagement customercentric serviceassurance processimplementation sop csat sound banking training auditing handover kingexperience findingopp tunities ms as