Analyst - Application development

Job Description

Role DescriptionDesignationAnalyst DevelopmentBand4.2Team Name SLC IT TeamTypeReplacementEmployment TypePermanent About SunlifeSun Life Financial s roots in Canada go back nearly 150 years when we began selling life insurance to Canadian families in 1871. With innovative technology, a strong distribution network and long-standing relationships with some of the country s largest employers, we are today providing financial security to millions of Canadians. The financial success and stability here at home continues to fuel our expansion in other parts of the world. About ASCI

• Our Purpose
  • To create economies of scale for common functions, improve productivity, reduce unit costs, and enable Sun Life to make more effective investments in technology.
  • By working in a collaborative mode with the Sun Life business partners, Asia Service Centre- India seeks to extend the Clock, the Dollar and provide Scalability.
• Our Strategic Objectives (what is to be achieved)
  • Contribute to growth
  • Customer focused execution
  • Increase efficiency and effectiveness
  • Ensure effective governance
  • Innovate for business value
  • Maximize our people capabilities
• Our Culture
  • At Sun Life Asia Service Centre- India, we are committed to Sun Life Financial value system.
  • We value our employee relationships. We offer long term associations and invest resources to provide opportunities to develop professional, technical and management skills.
  • We view our employees as catalysts in building success. We invite our employees to play a part in delivering better business processes and solutions to help Sun Life business partners become high-performance businesses.
  • At Sun Life Asia Service Centre- India, we provide safe, stable working conditions and a supportive working environment.
  • We respect diversity of individuals and recognize that diverse cultures and backgrounds make Sun Life a great place to work.
  • Sun Life Asia Service Centre- India builds relationships of mutual trust, in accordance with our global practices and strives to be an organization in which individuals can demonstrate their abilities fully, grow professionally and have pride.

Role Summary

• Analyst with minimum 3-4 years total experience who will:
  • Focus on supporting Investment operations and projects,
  • The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations,
  • Partner with System Analysts, Developers and other stakeholders on enhancements and maintenance items

Accountability Core Responsibility

• Provide ongoing technical support for the Investment applications
• Coordinate delivery of the assigned tasks with the onshore Tech Lead or/and Business Analyst
• Development of enhancements, like SQL database modifications, ETL interfaces with existing or new application systems, MS Access, MS Excel, etc.
• Maintenance , monitoring & reporting of the systems involved in the support portfolio.
• Apply analysis skills to understand and assess the impact of technical changes within the environment
• Assume full ownership of operation support issues, ensure timely and quality resolutions are put forth and completed within the service level agreements
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution
• Follow development standards to ensure that code is clear, efficient, logical and easily maintainable.
• Create and maintain application documentation.
• Provide suggestions and alternatives for system improvements.
• Ensure SLF Information Security Policies and General Computing Control are complied to in all situations.
• Take complete ownership of work assignments and ensure the successful completion of assigned tasks.
• Ensure all written and verbal communication is clear, understandable and audience appropriate.

EligibilityMinimum Qualification

• A degree in Computer Science, related technology degree/diploma, or equivalent experience.

Industry Experience

• Minimum 3 to 4 years of overall IT experience
• Minimum of 1 years of experience in IT operational (production support roles in financial services applications)
• Strong knowledge of relational database (Microsoft SQL Server) and stored procedures

Competencies (Technical) Mandate Skills

• Support & Development
  • Excellent problem solving skills with the ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner.
  • Proven analysis and development skills on distributed platforms.
  • Experience with integrating vendor packages into an established production environment operating on various technologies and platforms
  • Develop, Test and Implement the changes following the Software Development Life Cycle methodologies and quality concepts.
• Technical Skills
  • Strong knowledge of PL/SQL, relational database (Microsoft SQL Server) and stored procedures.
  • Good knowledge, working experience with ETL (extract, transform, and load) tools - Informatica PowerCenter
  • Experience in development / support of windows or web based application
  • Exposure of any scripting language (JavaScript, ASP, JSP, PHP, Perl and Python)
  • Experience with Reporting tools: SSRS
  • Good understanding of Software Development Life Cycle methodology
• Communication & Collaboration
  • Ability to communicate effectively in the multi-site environment.
  • Ability to work independently as well as being a strong team player
  • Good organizational skills with the ability to handle several tasks efficiently.

Preferred skills

• Technical Skills
  • Strong knowledge of relational database (Microsoft SQL Server) and stored procedures.
  • Experience with Reporting tools: SSRS
  • Experience with source code management tools such as TFS, Bit bucket.
• Functional skills.
  • Knowledge of Actuarial applications and operations.
  • ITIL certification or training.

Behavioral skills Mandate Skills

• Collaborates effectively
  • Drives collaboration among team members in his/ her function
  • Presenting a supportive, united front when appropriate.
• Communicates Confidently
  • Communicates crisply and candidly
  • Communicates effectively across audiences (reporting managers, peers, business partners)
  • Balances talking and listening to foster candid dialogue
• Focuses on the Customer
  • Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers
  • Helps employees understand the impact of their work on the customer/ client
  • Organizes own work to meet agreed upon deadlines
  • Focuses on surfacing underlying customer issues / concerns and identifying root causes
• Takes Accountability
  • Takes steps to understand decision making processes and procedures uses this understanding in developing work plans
  • Escalating issues or redirecting enquiries in a timely and efficient fashion.
  • Following up with customers when we say we will and delivering on our commitments
  • Works under general supervision on day to day matters.
• Understands our Business
  • Enhances understanding about the business of SLF (e.g. products and services, org structure, key competitors)
  • Understands how his/her role relates to the Business Unit/ Functions objectives
• Self-starter Taking initiative self-leaner and finding opportunities
• Trust - Ability to work in an open culture with a positive approach
• Flexibility Ability to accept change, agility

Job Category:IT - Application DevelopmentPosting End Date:30/05/2021,

Keyskills :
sql databaseproblem solvingfocused executionms accessmusic makingcomputer sciencelife insurancesoftware development life cycleservice levelcustomer servicetechnical supportlife cyclefinancial services