Analyst Programmer / Senior Analyst Programmer Java Support

Job Description

About the opportunityPurpose of your roleThe Web Support group is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key applications which underpin Fidelity s major business operations. The main responsibility of this team is to ensure Fidelity s Retail platform is functioning correctly, available and providing excellent performance. The team is also responsible for handling critical business impacting issues affecting the platform looking to not only fix issues but ensure long term resolutions are found.The key functions of this group include:

• Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL.
• Service restoration subsequent to unanticipated outages / disruptions.
• Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.
• Advising Release Management of the best way to release new functions onto the production platform.
• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
• Identification of and driving application related service quality improvement.
• Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.

Applications within the portfolio include:

• Web services(Apache CXF and PaaS based service) to perform customer/account maintenance and dealing Apache CXF and PaaS based service
• Debit Card System
• EDD
• ALTUS
• SmartPay Portal

The successful candidate will play a proactive role in the support of one or more of the above applications / systems.The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues.Key Responsibilities

• Maintaining and improving performance and availability of all Fidelity s customer facing transactional sites.
• Full maintenance and support of High / Low Severity Issues for all Fidelity production transactional web applications. The role involves diagnosis and research of various technical issues, designing and coding fixes. Ownership of problems from first notification right through to resolution.
• Enforce current standards and introduce improvements
  • Identify failings/weakness in current tools/applications and working practices
  • This includes both process/standards and technologies/tools
  • Requirements for project delivery/handover
• 1st Line Support
  • Provide technical skills to resolve incidents under direction of Tech Specialist where necessary
  • Primary focus is on restoration of service.
• Participation within an on call support / Rota based service provision as demanded.
• Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
• Assisting and educating users, other support personnel and management in use of specified applications (where deemed appropriate.)
• Provision of input to development of software solutions for incident fixes and preventative System Change Requests.
• Input into the documentation of Application Recovery procedures.
• Liaison with other application development / support areas
• Liaison with other systems operations team (e.g. Unix, DBA, DAS etc)
• Proactive sharing and transfer of skills with other team members.
• Provide input into Disaster Recovery and BCP plans / processes.
• Knowledge of and input into environment initiatives within the overall systems function.
• Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes.
• Work with project / operational areas as required to safeguard production service when changes are introduced into the production environment.
• Champion the Services support group both within Services Delivery and to the rest of Technology and the Enterprise

Experience and Qualifications

• 2 -4 years overall experience within IT

Essential Skills

• Practical experience of eBusiness, eCommerce & Internet technologies, best practices & industry standards
• 2 years of Java/J2EE development or support experience and willing to work in Support
• Good analytical, problem-solving and documentation skills.
• Calm approach when under pressure
• Solid people networking and collaboration skills
• Knowledge of the mutual funds industry
• 2+ years building OO systems with Java with real in depth knowledge of both areas
• 1+ years using a test driven development approach using JMock and JUnit or other similar libraries
• 2+ years web services development experience including skills from Java and Web services
• Knowledge of XML and practical experience using it with Java
• Good knowledge of UNIX, Ant, Maven, Grunt, Cruise Control (or similar) and experience of continuous integration
• Hands on experience of RDBMS and SQL
• Spring / other IOC containers
• RESTful Services
• AWS
• Apigee
• Working Knowledge of Backbone.js & Marionette.js
• Experience of best practices development methodologies. Especially Agile/DSDM/XP
• IBM WebSphere 8.x
• Performance tuning experience
• Oracle / Sybase
• Self-motivated, self-starter, team-player
• Excellent communication
• Delivery and results focused
• Hands-on technical development

Desirable Skills

• Knowledge of XML and practical experience using it with Java, Web Services (Apache CXF and PaaS based service)
• Configuration Management tools, SVN, Clearcase would be an advantage.

• Disciplined and conscientious approach
• Knowledge of the mutual funds industry

About youDepartment DescriptionThe team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Defined Contribution channels and the European distribution channels.The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Oakhill and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme.Applications within Retail Services Team portfolio include following:Fee CollectionsDealing from Web and BPMALTUS, Pitney Bowes EDD, REVPORT, SmartPay APIP2P,

Keyskills :
xmlsql awsp2p