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Analyst Security Systems

2.00 to 5.00 Years   Gurugram   01 Oct, 2019
BT e-Serv (India)
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MISNetwork / System Administration
EmploymentTypeFull-time

Job Description

What youll be doing

  • Support in life service Security solutions for BT s global client.
  • Troubleshoot customer problems within Security domain
  • To undertake problem analysis e.g. root cause, repeat faults, trends to identify opportunities for improvement and initiate investigation and/or corrective action, where appropriate
  • Review, advise and implement firewall changes in line with BT & Customer security policies and change control processes
  • Offer proactive advice on implemented service
  • To meet or exceed bespoke/customer-specific SLAs, contractual commitments and internal BT Security performance measure.
  • Prioritise and organise assigned tickets on basis of criticality or as per customer s contracts to meet the SLAs
  • To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
  • To ensure that all agreed communication, notification and escalation processes (internal/external) are delivered e.g. customer updates.
  • Undertake regular capacity management and security breach reports in line with agreed customer requirements.
  • Form an integral part of a 24 hour support rota delivering 2 nd line services
  • Produce and support Firewall polices configuration builds to allow implementation of customer projects.
Well also need to see these on your CVProfessional/Technical Competencies:Mandatory: Hand-on experience in operation and management of security infrastructure.
  • Hands-on experinec on skills on any or combination of these technologies Checkpoint (SPALT/Nokia/GAiA; VSX), Juniper (SRX), Blue-Coat (Proxies, Anti-Virus & Web filter), Sidewinder or Palo Alto (firewall & IPS). Experience on multiple security technologies is a significant plus.
  • Good Hands on implementation & troubleshooting experience on Firewalls (Cisco, Checkpoint, Juniper, Palo Alto), proxies (Bluecoat, Zscaler) , F5-LTM/GTM/ASM/APM.
  • Good level of analytical and trouble-shooting skills in a production environment
  • Ability to handle changes and incidents independently as per the processes and agreed service levels
    • Ability to communicate (both written & oral) clearly with various internal stakeholders and customers
Highly Desirable:
  • Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
  • Professional level certification in technologies listed above is desirable Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
  • Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.
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Keyskills :
t security problem analysis service levels event management change control capacity management

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