Application Engineer

Job Description

Job title: Application Engineer Division/function: Sales-Go to Market (DF0008)Business unit / department: Sales-APAC (BU0042)Country: IndiaState: GurgaonCity(ies): GurgaonEXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities. Job summary The Application Engineer is required to be a seasoned professional with strong knowledge of fiber optics, IP/Ethernet & Telecom Transmission technologies, GIS/OSS/EMS systems. Having a broad knowledge of the Telecommunication network working/workflow be it Telcos/ISP/MSO will be advantageous. Should have good people, technical skills, work in a team (team player) as the candidate will be required to work with teams having diverse culture and practices both within and external. This position requires a person who can demonstrate strong knowledge, understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner and is highly competent in developing business strategies for FNMM product line. What you ll do
• Contribute in achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during proposal phase of new/existing opportunities providing pricing estimates, resource requirement, preliminary project time lines, SOW language and acceptance test plans.
• Work closely with regional sales team to schedule all required deliverables for RFP/RFI/Tenders includes regular progress reporting and flagging issues/delays.
• Own pre-sales cycle, including assisting sales in closing the sale, business development objectives along with SSS.
• To assist in reviewing the RFP/RFI/Tender documents and providing compliances docs, data sets working along with SE, Post sales team, PLM and Sales teams.
• Assist in developing and delivering product presentations at customers, conferences and other venues as required.
• Provide technical expertise and support in the positioning and sales of EXFO s FNMM product line.
• Helping to devise and deliver product-based training to our internal and external sales teams.
• Taking responsibility for effective deployment and adoption of demo equipment for field trials/ POC.
• Liaison with sales/SE team and Project Manager to ensure full understanding of the customer environment, solution sold and expectations of all parties
• Utilize Saleforce.com CRM system for documenting and tracking all sales related and any customer related issues.
• Assist SSS to ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
• Work with SE/SS to resolve any product issues discovered during POC implementation and be the customer s advocate.
• Provide post implementation onsite trouble shooting assistance in support of the SE/SS team as required.
• Assist with demo system and internal lab maintenance.
• Assist Solution Engineers/ System Support with Proof of Concept deployments, test acceptance plans, etc.
What we re looking for Technical skills
• Knowledge of fiber optics networks & Ethernet technologies.
• Versed in the issues & challenges of our clients in the telecom space.
• Knowledge of optic networks- design & planning, implementation, maintenance cycles.
• Knowledge of Optical Telecommunication test and measurement instrumentation.
• Issues & challenges faced by fiber maintenance teams.
• Should have a fair basic knowledge of basic transmission technologies.
• Good understanding of IP networks/IT connectivity and relevant protocols.
• Good understandable knowledge of Test system components.
• Familiar with network monitoring applications and/or test tools.
• Familiar with GIS/OSS/EMS systems.
• Good understanding of integration process/ protocols with the above systems is an added advantage.
• Familiar with MS office tools, Visio project library, MS project tools.
Required aptitudes Customer Skills
• Experience of Customer facing role
• Strong communication skills - oral and written, Presentation.
• Understands and is sensitive to customer business requirements.
• Customer advocate.
• Capable of Cross selling products and services.
General Aptitudes
• Self-motivated with strong team attitude.
• Ability to work in team environments and part of the team.
• Strong planning, organizational, and prioritization skills.
• Process oriented.
• Strong work ethic and integrity.
• Operates with a high degree of professionalism.
• Effective written and verbal communicator.
• Demonstrates strong judgment and analytical skill.
• Initiative and accountability.
• Adaptable to change/flexible.
• Innovative technical problem solver and out of the box thinker.
• Well organized and results oriented.
Must have Pertinent experience: 10-12 years experience selling in consultative, direct sales and team environments. Experience working within direct and overlay sales environments Language requirements: English is a pre-requisite, others are advantageous. Education: Engineering Degree in telecommunications, electronics or equivalent Travel: 50-70% Any other combination of experience/studies will be considered. What we are offering
• Flexible working hours
• Global MNC, Technology Leader
• Dynamic and collaborative work environment
• AGILE work methodology
• Social Community Involvement
• Onsite Cafeteria Services
• Competitive vacation policy and holiday time off
• Annual Bonus Program
• Group Insurance
EXFO is an equal opportunity employer.Thanks for your interest in EXFO.If you have questions, please write us at hidden_emailWe look forward to hearing from you soon.,

Keyskills :
plcautomationscadasalesprogrammingms office toolsproof of conceptcontinuous improvement facilitationms officems projectpost salesdirect sales