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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / HelpdeskGeneral / Other Software |
| EmploymentType | Full-time |
Job Details: Application Support Engineer QuadLabs Blog Application Support Engineer As per the industry Job Information Job Description Provide first line of support to the customer 247. Answers customer queries raised regarding the product. Troubleshoot customer application software issues and follow ups till completion. Understand the issue reported by the customer, analyze and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues. Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self efforts and internal training. Maintain high level of customer satisfaction and product quality. Desired Candidate Profile: Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support Can answer customer queries raised regarding the product. Should have good observation and analyze skills in relation to issues Can handle multiple client Queries and shows courtesy even in pressure situation. Ready to work in 247 rotational Shifts. Key Requirements / Skills: Application Support / Technical Support Knowledge of IIS Administrative knowledge of windows 2003 and above Knowledge of SQL server Database Management Query execution Administrative Tasks Server Management / Hardware Support/ IIS. Applicant with Programming (Development) background is more preferable. Education Other Certifications:Any graduate/ MCA (Preferred) Industry Type: IT-Hardware / Application support / Customer support Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.,
Keyskills :
linux troubleshooting unix sql ootcauseanalysis sqlserver