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Applied for Delivery Manager Salesforce Administrator

5.00 to 7.00 Years   Gurugram   03 Feb, 2023
Acuity Knowledge Partners
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Education/ Experience and Skill Requirement
    • 5+ years of experience as salesforce Administrator, should have experience on Sales Cloud
    • Bachelor / Post graduate degree is a must
    • Certified Salesforce Administrator
    • Any other certification e.g. Advanced Administrator will be an added plus
    • Understanding related to back-end development will be an added plus
    • Possess exceptional verbal and written communication skills as well as the ability to communicate effectively at all levels of the organization.
    Responsibilities
    • Identifying and gathering user requirements and suggest best practices and scalable solutions for better user experience
    • All tasks related to user license management new user setup, deactivation, profile permission, sharing rules etc.
    • Salesforce configuration changes including workflows, assignment rules, role hierarchy, approval processes, basic trigger, page layouts, process builder, sharing settings and dashboards and reports etc.
    • Liaise with Sales, Finance and Delivery owners to prepare the various reports in a timely and accurate manner
    • Frequent Org health checkup to identify underutilized or unused platform features. Doing security reviews and updating any new versions of different tools, certificates etc.
    • Liaising with stakeholders to understand their user experience and taking feedback for system upgradation. Drafting and executing the plan to implement the required changes
    • Owning CRM data management process to improve data quality. Responsible for data management, data migrations (Via Data loader), data security, and data backup process
    • Check user adoption and constantly working on automations of processes for better user experience
    • Provide day-to-day support and problem resolution, including managing bug/feature request queue, troubleshooting and escalating issues when needed, and documenting and improving processes.
    • Providing training and required support to new joiner. Also, proactively communicating with users regarding new features implemented
    • Maintain and update Salesforce related documents including design and technical document, User Manual etc.
    • Liaise with the AMC vendor for ongoing issue resolution, testing and platform improvement
    ,

Keyskills :
salesforcecrmvalidationsalesdata securityuser adoptiondata managementuser experienceissue resolutionuser requirementslicense managementproblem resolution

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