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Apply positions for Infrastructure Service Management IT Service Management Coordinator

8.00 to 10.00 Years   Gurugram   02 Aug, 2022
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :IT Service Management Coordinator
    • Project Role Description :Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.
    • Management Level :8
    • Work Experience :8-10 years
    • Work location :Gurugram
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : 1 Central Communication point for Major Incidents 2 Driving the efficiency and effectiveness of the incident management process 3 Respond to user/client escalations and engage functional escalation and Management escalation as required 4 Participate in incident management meetings, drive initiate SRT bridges 5 Drive metrics for Hopping, backlog, reopen tickets ageing tickets 6 Identify process improvements driving Service management best-practice and process standardization
        • Technical Experience : 1 ITIL V3 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management
      • Professional Attributes : Graudate
    ,

Keyskills :
igcseloggingteachingms officeproject managementv3 foundationservice managementservice operationsincident management

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