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Assistant Front Office Manager

5.00 to 10.00 Years   Gurugram   19 Apr, 2023
Future Solution Centre
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaF&B ServiceGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    POSITION SUMMARY:In the absence ofFront Office managerorResidentManger takechargeof the operations ofFront office Department. Primarily reporting to Front office manger or EAM Rooms. Ensuresguestshave a smooth running stay at thehotel.As the Assistant Front Office Manager, one should act as the bridge between the front and theback office. Whilecoordinatingthe operation, you will also ensure that all guests experience a fantastic stay.SST FOM DUTIES AND RESPONSIBILITIES:
    • Customer Satisfaction (Guest Feedback, Social Media Review).
    • Financial Performance (Up selling, Room Revenue, Operation Auditing).
    • Showing Initiative, Problem Solving, Staff Training, Team Leading.
    • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
    • Welcomes guests and fosters customer loyalty through his/her friendly manner.
    • Develops high quality relationships with guests throughout their stay.
    • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
    • Oversee and supervises guestarrivalsanddepartureswith the front office executive and duty managers.
    • Provide high level of customer service and maintain a high profile in the day to day front office operations.
    • Ensure that personalized service is offered to each and every guest.
    • Ensures that the pricing policy and internalauditprocedures are duly applied.
    • Supervises the management of debtors, group and individual guest invoicing and cash operations.
    • Monitor allexecutive floorexecutives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
    • Review arrival list for all arrivals andVIPsto check roomallocations,amenitiesand special requests.
    • Prepare monthly and dailyrevenue reportand circulate to all HODs.
    • Prepare Room revenue andoccupancyforecasttake action on rate strategies.
    • Is involved in recruitment of new team members for front office.
    • Integrates and trains employees, providing support for skills development.
    • Ensures that allfront deskemployees are well presented (uniforms, personal hygiene etc), and also punctual.
    • Ensures that the workplace remains clean and tidy
    • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
    • Makes sure that the hotels pricing policy and sales pitches are duly applied in order to optimiseREVPAR
    • Have a good knowledge of all systems and standard operating procedures of front office.
    • Ensures that guestdocumentationand information is available and up-to-date.

Keyskills :
interpersonal skills.leadership abilities.oral written communication skills.teambuilding supervision.problem assessment.

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