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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,Quality (QA-QC) |
| EmploymentType | Full-time |
Roles & Responsibilities:Looking for QA with 5+ years of experience - Call auditing -Quality Analysis of voice Process - 1-1 session with agents to provide feedback Call calibration - Generate Quality report - Identify gaps and provide feedback & refresher session to agents to improve call quality Well versed with QC tools & methodologies - can give voice & accent training to agents Make sure no compliance violation is done over the call & report same to management.,
Keyskills :
salesmisaccountstatbankingqc toolscall qualityvoice processaccent trainingcall calibrationtraininganalysisauditingmanagementcompliancecalibrationAccent Neutralizationvoiceaccent