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Assistant Vice President - Operations OTC

10.00 to 14.00 Years   Gurugram   27 Dec, 2021
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

Assistant Vice President, Order to CashIn this role, you will be responsible for OTC GPO and will be required based & hence flexibleNeed to focus on continuous process improvement and adaptive to changeDevelop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders Develop and document business processes and accounting policies to maintain and strengthen internal controlsResponsibilities:

  • Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
  • Excellent knowledge of ERP Applications, Workflow Tools etc.
  • Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.
  • Train teams on digital tools implementation and drive adoption
  • Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
  • Supervise and report out the progress of projects
  • Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
  • Build a relationship with all internal and external partners, drive cross-sales for customer
  • Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
  • Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
  • Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
  • Identify & implement standardization within processes across the region
  • Drive growth of business and build relationships with customers globally
  • Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
  • Ability to build client partnerships & work in an ambiguous environment
  • Sound financial & commercial Business Understanding
  • Should have been a part of the transition process, done due diligence or solution identification
  • Multi-Tasking skills in project delivery, deadlines and budget
  • Resource needs to be upbeat, confident, outspoken & strong in communication
  • Strong understanding of tools available in the market example get paid
Qualifications we seek in youMinimum Qualifications
  • Rank holder Chartered Accountant/ Graduate from top Commerce colleges
  • Own end-to-end client service delivery and P&L
  • Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
  • Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
  • Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
  • Lead the way in implementing new technologies in operations and display a strong executive presence
  • Engage in building collaborative teams that align and work to achieve Genpact and Client goals
Preferred Qualifications
  • Prior OTC process & project management experience
  • LSS certification
,

Keyskills :
financeriskreportingbankingcomplianceroot cause analysiscontinuous process improvementroot causedue diligencecredit policycustomer focusservice delivery

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