Associate Director - Personal Investing (PI) & Advisory Operations

Job Description

About the opportunityDepartment DescriptionGlobal Personal Investing (PI) & Advisory Operations - India Team for Germany. The PI & Advisory Operations Germany department is responsible for processing all client orders for the retail (PI) and intermediary (Advisory) business. This includes opening accounts, managing customer data and access requests, executing customer orders as buy, sell and switch transactions, entering and executing fund savings and withdrawal plans, as well as re-registrations and transfers. Other processes include the execution of securities and cash transactions, the booking of distributions and re-registration of securities. Furthermore, PI & Advisory Operations Germany reconciles the depository and custodian holdings, carries out regulatory reporting and calculates and processes client tax deductions in accordance with applicable tax regulations.The FFB Fund Partner Management Team (FPM) is the first point of contact for around 240 fund partners und content providers but owns also an internal-facing role for a wide range of fund related concerns. The team is responsible for onboarding funds and partners to the platform across PI, Advisory, Institutional and Workplace Investing, including upfront partner and product due diligence, agreeing contracts and SLAs (supported by the Legals team) as well as negotiating retrocessions. FPM is responsible for assuring a feasibility framework and an ongoing fund monitoring process to ensure we fulfil regulatory duties as a distribution platform in Germany. Beside these tasks FPM is also taking over responsibility for diverse operational tasks such as the technical fund set up, monitoring rebates and commission data or coporate actions.Purpose of the RoleFull accountability for the creation, expansion and management of the Global Personal Investing (PI) & Advisory Operations - India Team, including all aspects of recruitment, training, and successful capability creation. Following the initial creation of the team the role will include responsibility for regular and ongoing engagement with key operational and business stakeholders based in the German office. This will also include assurance that the operational processes are being run in accordance with the agreed operational procedures, adherence to published SLA s and the implementation of process optimisation and improvements.Key Responsibilities
• Full end to end ownership of process administration, local people management and personal development.
• Coordinating the team to ensure the smooth running of the day-to-day business.
• Ensure appropriate recruitment, training and development of the team members to cover all tasks across the teams.
• Lead the goal setting process and link team /individual goals into strategic objectives.
• Support the communication and delivery of the strategic goals of the Global Personal Investing & Advisory Operations function.
• Lead the appraisal, salary and bonus review process and continually monitor progress against objectives.
• Identify optimisation of existing processes.
• Identify automation opportunities and create business cases to support the initiatives identified.
• Identify and drive implementation of continuous improvement ideas.
• Ensure procedures and process maps are kept current.
• Adherence to agreed SLA s & KPI s and ensure daily and monthly dashboards and SLA s are produced and reported.
• Plan and adapt the department for future opportunities/challenges/change.
• Build highly effective relationships and communication channels with senior stakeholders across geographies, especially with Shared Services in India and Personal Investing & Advisory Operations in Germany.
• Implement continuous quality improvement plans on the basis of regular reviews of complaints.
• Review operational risks on continuous basis and proactively monitor risk events, implementing immediate risk-mitigating actions.
• Continually review controls implemented and their effectiveness.
Experience and Qualifications Required
• A minimum of 12-15 years of management experience within an international financial services organisation.
• Strong customer orientation and pronounced customer focus.
• A leader, able to initiate and drive through change. The creation of the new team requires close involvement in the detail of the processes.
• Experience in the automation and digitalisation of business processes, including the adoption of Artificial Intelligence.
• Experience and knowledge in the adoption of Lean as a basic principle for process improvements.
• Fluent German (written and oral).
• Good command of English.
• Strong affinity with numbers.
• Flexible and adaptable, responds rapidly to changing business needs and identifies team priorities.
• Ability to prioritise tasks.
• Strong communicator who is able to represent the team effectively at all levels across the Fidelity Group.
• Strategic thinker who is able to look at the bigger picture and plan accordingly.
• Demonstrate strong influencing, navigation and conflict management skills.
• Possess high levels of energy and self-motivation in order to achieve results and drive change in hands-on manner.
• Willingness to travel to Fidelity offices outside of India for business purposes if required and if travel conditions allow.
About you About Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach dynamic working.Find out more about what we do, our history, our new approach of dynamic working and how you could be a part of our future at https://careers.fidelityinternational.com/about-usApplying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
central bankscustomer relationsdue diligenceadvisorycompliancecustomer datareportingdrive change