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Associate - Magnet Monitoring

5.00 to 10.00 Years   Gurugram   16 Dec, 2022
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Monitor MRI s health.
    • Analyze alarms generated from MRI and diagnose the root cause.
    • Dispatch Field service engineer or remote service leader id the issue cannot be field remotely and site intervention is required.
    • Support Field engineers to establish magnet monitor connection with server for monitoring.
    • Identify opportunities and provide historical parametric data to regions to support suggested diagnosis.
    • Designing & implementing strategies to increase and sustain connectivity on MRI s.
    • Basic knowledge of routers, switches, and other network hardware.
    • Handling authenticate data, report generation using excel common tool (Charts, Pivot & Lookups) and share presentable information with US customers.
    • Connect with Field Service Engineers, Remote Online Engineers and connectivity team on how to restore lost connection and discuss contemporary needs
    Qualifications we seek in you Minimum qualifications
    • B.Tech/B.E in Computer Science/Information Technology/Electronics and Telecommunication or Mechanical.
    • BCA/MCA, B.sc/M.sc IT
    • Excellent communicate in English, in both written and oral forms
    • Experience working with diverse stakeholders in a multi-vendor environment (Beneficial).
    • Basic knowledge of excel and word (Preferred intermediate).
    • Good understanding of networks and generic terminologies.
    • Good experience in a Technical Support process (Enterprise or consumer)
    • Experience with troubleshooting and diagnosing problems in a remote infrastructure support environment
    • Knowledge on Networking concepts
    • Excellent communications skills in English and ability to work with calmness under stress
    • Ability to coordinate with different stakeholders efficiently
    Preferred qualifications
    • Extensive knowledge of Networking Solutions Datacenter and Edge
    • Ability to effectively communicate technical issues, prioritize them and enjoy working with customers
    • Strong customer orientation, excellent phone etiquette and work ethics
    ,

Keyskills :
data centerfield servicecustomer focusphone etiquettetechnical support

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