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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 8 - 14 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Application Programming / Maintenance |
| EmploymentType | Full-time |
mission / role purposeThe PMA is an empowered project management role with full end-to-end responsibility to deliver and control result, time, budget and quality for specific deal where the customer want to have a top quality service delivered for Network Services orders. PMA is also systematically assigned to complex projects.When a Service Transition SLA ( Service Level Agreement) applies, the PMA is accountable and responsible for ensuring the compliance to this SLA.The role of the project manager is to lead a single large network project, or numbers of smaller network projects and to take responsibility for the achievement of the agreed goals and objectives.The PMA is accountable for managing all functions acting in the Quote To Bill chain. PMA is responsible for:the proactive communication with customer during the quote phase, including gathering requirements for CATProactive communication with internal teams, including project kick off and during the delivery;Managing proactive communication with customer during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the projectOrder prioritization and ensuring priority is respected during RFC delivery phaseManagement of the delivery plan at the project level & planning until last site deliveryResponsible of the resource staffing, critical path and implementation risk management.Manage cost control during RFC delivery phaseCoordinate CAT execution once orders are being deliveredThe PMA follows the Synergy Methodology.When there project is multi BU, a CSI PM is involved and the CSI PM is responsible to manage communication towards HQ customer during the delivery phase (Multi-BU project). In that case the PMA will synchronize with the CSI PM to identify in which cases he will be customer facing.He has a strong understanding of the industry their customer belongs too, as well as a broad understanding of the capabilities provided by Orange Business Services.PMA is involved in the early stages of the bid process to support the account team in providing input to the customer proposal.knowledge and abilitiesAbility to:Communicate, organize face to face customer meetingManage a virtual team with specific skills within the bounds of a projectOrganize the delivery of a complex serviceUnderstand advanced networking problematicsSpeak local language for premium offers delivery or English for default offers deliveryProduce high quality written materials giving input to customer proposals. For example Project structure, project Sdhedule/Plan, Service Transition Presentations etc.Work in a virtual team environment.education, qualifications, and certificationsDegree in telecommunications, preferredOther (Desirable):Project Management Certification ie PMI PMP or PRINCE2 Practitioner or equivalentFamiliar with Orange Business Services Synergy MethodologyexperienceMinimum of 2-3 years project management experience in the telecom or IT industry managing external customer facing projects.Customer Service and Telecommunications experience, highly desirablePrevious involvement in network deployment projects.
Keyskills :
siteenvironmentbudgeteducationdeliveryriskrfcmanagementcommunicationcompliancepmpcsiroposalscontrolprojectcostservicesbusinesscustomer