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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
About the opportunityDepartment DescriptionThe main role of the Independent Quality Control team is to ensure that the Retail operation, Retail SIPP operations and Workplace Investing operations teams follow established procedures and legal requirements so that consistent & good customer outcomes are achieved for members and clients of Fidelity s Workplace investing business. Independent Quality Control team conducts process control assessments to identify hidden risks in the process and suggest recommendation to eliminate/mitigate the same. Independent Quality Control team also identify process gaps through testing and suggest process improvement to streamline the process and plug in the process gap leading to enhanced customer experience, risk reduction, risk identification, reducing handovers, eliminating waste, and creating efficiency. It is a first line of defence for operations using preventive methodology of quality.Key Responsibilities
Keyskills :
customer relationsinsurancequalitysalesmisroot cause analysisstrong analytical skillsbuild strong relationshipsenvironmental impact assessmentms accessroot causemi reportsdata miningservice level