AVP/Senior Manager - Training/Communication/Cultural/V&A Training - BPO (12-16 yrs)

Job Description

AVP / Senior Manager - Training (Communication, Cultural, Soft Skills/ V&A Training ) for BPO Organisation Role : AVP / Senior Manager - Training (Communication, Cultural, Soft Skills/ V&A Training ) for BPO OrganisationLocation : Gurgaon / Mumbai / Pune Role & Responsibilities : - Should have prior experience in Communication, Cultural, Soft Skills/ V&A Training (both in terms of facilitation and having led a team for the said function)- Experience in Content development, Training technologies, Digitization & Process Improvement in Training- Should have led strategic initiatives to improve business metrics (csat/nps/ces)- Should understand core concepts of the CCT function and provide timely innovative solutions- Should be sound and highly proficient in English- Should have working knowledge of Hiring tools, CEFR scale, Train & Hire and Pre-Process Training (in the BPO industry) vis a vis Language + Customer service- Work with the Vertical leads in providing inputs on development areas for projects initiated- Provide real time support to teams working on projects- Leadership & Organizational skills to prioritise projects and provide improvement feedback- Strong Project Management capabilities- Excellent communication, marketing, relationship & motivational skills- Should be knowledgeable on the businesses/processes- Should have analytical ability and ability to understand the business impact of nos.- Should be able to manage multiple teams and multiple location by providing KPI and driving it- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives- Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function- Maintain vertical hygiene by ensuring reports, data and documents are in place- Promote standardization by creating SOPs across training - Standardization- Promote behavioral training programs and promote the programs in order to ensure maximum participation - Should be aware of tools like GoAnimate, Flash player, Captivate and videos etc.- Should have worked on various training methodologies and have knowledge on Instructional designing- Should have done Market Research & analysis on training models and know what is happening in the training industry- Should have worked on Innovative projects on digital transformation for training- Knowledge of various digital tools & Instructional designing mandatory- New business Transition/Knowledge Acquisition , Transfer and Training BAU .- Work with the Training leads to ensure smooth running of training Operations- Attends meetings WBR /MBR within the program or with another department and clients whenever necessary- Meet & Greet with New Hire Batches- EWS New Hire programs- Manage internal stake holders- Manage multiple teams and by providing by driving KPI- Manage training metrics and impact to business metric - TNI/ TNA process and make recommendations for process improvements- Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives- Analyzing data and suggesting measures towards improving revenue generation for the function- Maintain vertical hygiene by ensuring reports, data and documents are in place- Promote standardization by creating & maintaining Training documentation- Promote behavioral training programs and promote the programs in order to ensure maximum participation- Act as a mentor for the team and hold the team together by promoting an environment of learning and team work- Manage Training MIS for accounts- Ensure training documentation is in place and processes are followed- Look for opportunities to reduce people dependencies and move towards automation and digitization,

Keyskills :
financesalesltdmisaccountancyprocess improvement projectsnew businessflash playermarket researchtraining programsproject managementrevenue generationanalytical abilityprocess improvementcontent developmentbehavioral trainingstrategic initi