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AVPLife Insurance Operations Lead

7.00 to 9.00 Years   Gurugram   19 Feb, 2020
Genpact
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

*With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one we are looking for We are inviting applications for the role of AVP, Life Insurance Operations LeadIn this role, You will be responsible for leading the business unit of 200 to 250 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.Responsibilities

  • Drive transformation projects from operations, digital asset implementation, best practices framework, case studies, benchmarking for making processes more efficient and effective
  • Actively engage with customers to understand and address customer pain points
  • Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a solid team
  • Align to customer goals and deliver on commitments consistently
  • Foresee risks, be proactive and predictive while developing mitigation plans
  • Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.
Qualifications we seek in youMinimum qualifications
  • Understanding of Insurance Industry and excellent knowledge of Life, LTC and Annuities products across New Business, Policy Administration and Claims functions
  • Excellent operating skills- People management, Client management and managing basic hygiene operations
  • Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus
  • Ability to prioritize and manage effectively across many competing and concurrent tasks
  • Ability to manage multiple geographies and understand the cultural nuances
  • Ability to manage through indirect authority and matrixed organization structures. work with various functions like sales, customer relationship managers, HR, Training, Risk and Compliance, solutions and practice to get the work done
  • Strong negotiation, facilitation and influencing and consensus building skills
  • Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
  • Ability to work with all levels of the organization
  • The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
  • Leverage lean six sigma framework to drive continuous performance improvement
  • Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
  • Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred qualifications
  • Masters in any stream except technical
,

Keyskills :
team performanceclient management people managementconsensus building customer experienceinsurance operations customer relationsh

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