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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Role: Siebel Business Analyst Key Responsibilities:1. Map the functionality, business rules and key data entities of the existing Oracle eCRM system2. Map the To-Be processes, workflows and functionality of the lead and opportunity management module, case management module, bill inquiry, customer 360 view, e-bonding and integrations.3. Arrange workshops with customer experience, resolution desk, network team leads in B2B to gather their pain points and features ask-list 4. Document the processes in swimlane diagrams, data dictionary, sequence diagrams, business rules repository, etc.5. Prioritize the ask-list into a neat product backlog6. Work with the new Siebel CRM system vendor for by leading requirements gathering workshops, and over-seeing solution design, delivery plan for migration to the new Siebel CRM system7. Review the requirements, solution design, and delivery plan8. If needed run the RFP process to select the new Siebel CRM implementation vendor9. Work with the Siebel CRM implementation vendor to lead the complete migration of CRM from the legacy Oracle eCRM to Siebel CRM10. Plan migration and deployments to ensure seamless cutover11. Raise risks and blockers to reporting manager and B2B CIO to ensure collaborative problem solving and quick resolutions of blockers and mitigation of risks12. Post implementation, manage the handover to Ops as well as manage the CRM feature backlog prioritization with business and regular release cycle with the vendor Desired Experience:1. Significant experience with Siebel CRM2. Significant experience in Telecom B2B domain3. Overall IT experience of 6-8 years4. Good written and verbal communication5. Good documentation skills: swimlane diagrams, interaction diagrams, sequence diagrams, architecture diagrams, business rules, project plan preparation, GANTT charts, etc.6. Good team player, Mandatory Skills: Business Analysis-L3 Diagnosis, Enterprise Architecting-L2, Business Analysis-L1, EA Architecting Desirable Skills:Language Skills: English Language-L2
Keyskills :
customer relationsdocumentation collaborative problem solvingenvironmental impact assessment siebel crm