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Business Analyst - BU Analytics - Service Operations Centre of Excellence

1.00 to 3.00 Years   Gurugram   20 Jul, 2022
Gartner
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    What makes Gartner a GREAT fit for you When you join Gartner, youll be part of a team with a no-limits mindset that helps the world become smarter and more connected. Were the worlds leading research and advisory company that steers clients toward the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.About the team:The Service Operations Centre of Excellence in Gurgaon is responsible for ensuring global Client retention. The Advanced Analytics team within Service Operation group generates valuable insights by interpreting large volumes of data for Service Delivery associates and their leaders around new ideas, opportunities and strategies on the way we engage clients, leading to higher client retention.Job description :- Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reporting- Identify retention opportunities through analytical approaches and arrive at recommended actions for service teams- Influence senior internal stakeholders of BUs on prioritizing the right problems and to jointly implement initiatives- Solve bugs and data quality issues by proactive collaboration with stakeholders and partners to fix data issues or integrate data into analytics system- Enable automation opportunities as required- Own process and systems improvement in different stages of data pipelineEssential must-have skills:- Graduation in Engineering, Maths or Statistics with 1 - 3.5 years in business analytics- Experience with advanced data manipulation and summarization skills using python and Excel- SQL knowledge to fetch relevant data from warehouse- Intermediate PowerBI knowledge to leverage it as a tool to manipulate large size datasets- Powerpoint skills including ability to summarize key message and leverage right charts in think-cell- Demonstrated expertise in descriptive analytics and statistical analyses as good to haveBenefits:We offer a highly competitive rewards and benefits package including Company benefits like medical insurance, life insurance, and accidental insurance starting day one, best in industry pay package, flexible work environment, and lucrative paid time off policy, etc. All Gartner associates strive on being high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board Equality statement:The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.The apply button will redirect you to an external URL, please apply there as well,

Keyskills :
advanced analyticsdata qualitysystems improvementsqlfunctionalbusiness requirementsservice operationcustomer relationsrequirementsservice operationsdata manipulationdocumentation

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