Call Quality Analyst

2.00 to 5.00 Years Gurugram 13 Dec, 2022

Job Location	Gurugram
Education	Not Mentioned
Salary	Rs 3.0 - 3.5 Lakh/Yr
Industry	Printing / Packaging
Functional Area	Web / Mobile Technologies
EmploymentType	Full-time

Job Description

Monitor and listen to recorded customer service calls, providing feedback, prepare improvement data.
Developing and implementing quality control audit plans.
Call Quality Analyst should also responsible for other tasks assigned by the Manager for process improvement.
Analyse call data to identify trends and recommend process improvements to increase customer satisfaction
Score calls using a pre-determined set of criteria, documenting results in a detailed report
Escalate serious issues identified during monitoring to the appropriate management channels
Generate weekly & monthly reports summarizing quality assurance findings and make recommendations for improving calls.
Maintain up-to-date knowledge of industry trends and developments

Bachelors degree in business, communications, or related field
Minimum 2 years experience in Call Audit.
Exceptional analytical skills and attention to detail
Proven ability to work independently and meet deadlines
Excellent written and verbal communication skills.

Keyskills :
auditingexternal audit

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Call Quality Analyst

Job Description

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