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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Key Performance AreasSubmit accurate & timely shift reports and attendanceEnsuring cash collections are accurate & deposited the same with the appropriate authorityTo Recruit , train & build ground staff team at the siteMaintain full ground staff strength as per the approved budgetResponsible for all aspects related to revenue growth, site staff strength, training and development of staff at site, maintaining discipline and following approved SOP and MIS reporting to Operations , HR , and Accounts, High Voice of Customer (VOC) from the Client.Key ResponsibilitiesEnsuring Smooth Car Park OperationsTrack punctuality & regularity , manage discipline within the site car park team consisting of wardens, cashiers & supervisorsHandle technical issues in case of any IT / other equipment problem, boomer problems. Track loss due to down time of equipmentCount cash, store, lock and hand over cash at the end of ever shiftPrepare shift summary statement indicating cash collected, number of cashiers present etcAdhere to Secure Park Compliance Code and SOPImplement work processes at the site with regular updations on ticketing processesHandle disciplinary issues as per Secure Parking guidelines, in case of serious issues report case to Operations manager and HR manager immediatelyTrack individual warden , cashier, supervisor performanceConduct 3- 4 surprise audit checks in the booths and collect cashClient relationshipSubmit reports on car park volume etc to clients as per agreed terms / periodsManage site disputes and resolves minor customer issues independentlyHandle queries / issues from authorities such as labour inspectors, police ectFor example, develop process for tracking time sheets in case of time based billed for development services, Sanction leave to ground staff in a way that the operations are affected to the minimal and the numbers required are not effected.Provide inputs on accurate attendance for the month to the HRPromote harmony and demonstrate performance orientation & fair play at workTeam development & performance managementTrain, regularly give on the job coaching to wardens , cashiers on dress code, dress sense, cleanliness, greeting customers overall staff grooming.Also train them to improve work efficiency such as issuing tickets faster, organizing cash box in a way that change / cash can be paid back / collected quicklyBe a guide and coach for wardens cashiers supervisors understand their concerns be their mentorConstantly communicate and be in touch with the booth and observe delivery of service both with a view to improve training & get (observed) customer feedback,
Keyskills :
labour sanction checks coaching booths ticketing training hr mis cashiers parking police cash sop it eamdevelopment coaching misreporting workprocesses winningothersover