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CDS Associate

2.00 to 4.00 Years   Gurugram   06 Dec, 2019
Diverse Lynx
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDS customers.
  • Taking complete ownership to ensure services are delivered within agreed timeline and standard.
  • Working with internal and external supplier to meet the end customer requirement
  • Formulate customer proposal detailing margin with commercial and technical documentation
  • Collaborate with customers technical team to understand the requirements and capture the complete requirement
  • Delivering low complexity services to end customer within agreed timeline
  • Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
  • Ensure all requests are handled within required service standard and completed against the agreed SLAs
  • Establish and maintain effective working relationships with colleagues and customers alike.
  • Maintain regular and consistent attendance, punctuality and appearance.
  • Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
  • Analyse and interpret financial statistics and other data and produce relevant reports.
  • Adhere to stated policies and procedures relating to quality management.
  • Understand the basic telecommunication terminologies and familiar with telecom network
  • Think out of the box to deal with in-life process issues to meet customer SLA.
  • Proactive approach and good in escalation management
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Keyskills :
ordermanagement personaldevelopment commercialmanagement DSAssociate

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