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Chat Support Executive

Fresher   Gurugram   15 Dec, 2025
CONSULTBAE INDIA PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryFinTech
Functional AreaCustomer Service (Domestic)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Role:Chat Support ExecutiveLocation:GurgaonExperience:1 - 3 YearsWork Mode:5 Days, WFOAbout the RoleWe are looking for a customer-focused and detail-orientedChat Support Executiveto handle real-time customer queries through live chat, email, and messaging platforms. The role requires strong communication skills, problem-solving ability, and a customer-first mindset.Key Responsibilities
    • Respond to customer inquiries via live chat and messaging channels in a timely and professional manner.
    • Provide accurate information regarding products, services, orders, and policies.
    • Troubleshoot customer issues and escalate complex queries to relevant teams when needed.
    • Maintain customer records by documenting conversations and updates.
    • Ensure high-quality interactions and meet SLAs (response time, resolution time, CSAT).
    • Follow communication scripts, guidelines, and internal processes.
    • Collaborate with internal teams (operations, product, technical support) for quick resolution.
    • Identify recurring issues and provide feedback to improve customer experience.
    Required Skills & Qualifications
    • Graduate/Undergraduate with strong written communication skills.
    • 13 years of experience in chat/email support.
    • Typing speed of 3540 WPM with good accuracy.
    • Strong customer service orientation and patience.
    • Ability to multitask and handle multiple chats simultaneously.
    • Basic computer knowledge and familiarity with CRM tools is an advantage.
    • Flexible to work in rotational shifts/weekends (if applicable).
    Preferred Skills
    • Experience in e-commerce, SaaS, BPO, or customer support roles.
    • Ability to handle high-volume chats.
    • Problem-solving and empathy skills.
    Why Join Us
    • Competitive salary and performance incentives.
    • Growth opportunities within customer support and operations.
    • Supportive team environment and training programs.

Keyskills :
customer supportnon voice

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