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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Finance / Accounts / TaxSales / BD |
| EmploymentType | Full-time |
Job Description for Customer Relationship Manager: 1. Interacting with customers. 2. Should be aware of the dynamic nature of the product. 3. Providing assurance and reassurance when required, SPOC for all customers/ clients were our technology is being implemented. 4. Working with the customer to understand the issue they are facing with general business functioning. 5. Mapping their requirement into their system and hand holding the customer in the implementation process. 6. Working closely with internal technical teams for new customer deployment, Trainers for training and hand holding and Help Desk. 7. Incumbent will maintain all MIS and project charters of existing projects being handled. 8. Weekly/ Monthly reports on customer usage like number of bookings made by customers, on number of user license used by the customers, on number of sub- agents using the system and any new report as and when required. 9. Assist Product team in future requirements. 10. Interact with various entities in the industry (GDS, Customer, Competitors, etc. ) o understand the development in the industry. 11. Understand market/ customer requirement the general need in various geographies. 12. Create high level future requirement document and share with product team. 13. Incumbent must have people management skills, or lead a team in the past. 14. Project leadership qualities, PMP certification will be an added bonus. Education and Experience
Keyskills :
sales marketing accounts usinessdevelopment managementskills peoplemanagementskills peoplemanagement customerrelations