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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Would be responsible for delivery of design and delivery in Customer Services domain including - Speech and text analysis using various technology platforms - Creating queries based on business understanding and customer context to generate customer insights. - Ability to create hypothesis based on understanding of clients issues - Ability to define and iterate queries based on hypothesis - Ability to translate outputs of data analysis into comprehensive insights to take business actions - Ability to define business actions based on insights and translate it into implementable actions The profile requires both technical and functional experience on Customer Service Domain - Contact center extensive experience in customer experience and operational excellence - Experience with speech analytics solutions such as Nice, Verint, Nexedia, Callminer etc. - Having executed similar projects is mandatory,
Keyskills :
designanalyticsmanagementconsultingdataanalysiscustomerservicecustomerexperienceontextbusinessanalysiscontactcenterspeechanalytics