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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | anking / Financial Services |
| Functional Area | Back Office OperationsCustomer Service (International) |
| EmploymentType | Full-time |
This is a Band 28 requisition.JOB OVERVIEW:Key responsibilities include, but are not limited to the following:1. Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.2. Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.3. Meet metrics on VOCM, quality, contact rate and collection.4. Shift 24X7 This role may be subject to additional background verification checks.QUALIFICATION:1. Graduate with 1-3 years of experience.2. Multi-skilled across card platforms/products is preferable.3. Should display a penchant for Result Orientation & Personal Accountability.4. Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).5. Should possess sound Analytical, Decision Making and Problem Solving Skills.6. Proficiency in MS Office - Excel, PowerPoint and Word preferred.7. Strong Team Player with high level of integrity.8. Strong Knowledge of American Express Product, Policies & Procedures.9. Change Management Ability & self motivating skills.10. Demonstrated ability to work effectively within a team environment as well as independently.Language: EnglishVenue:Visit our hiring centersMalviya Nagar Address:E-2/7-8, 2nd floor, Malviya Nagar main market,New Delhi- 110017Opposite to divyas RimpyNearest metro Station Malviya nagarConnaught Place Address :-M-132 2ND Floor, Connaught place, New Delhi -11005Landmark- Opposite to Shankar MarketNearest Metro- Rajiv Chowk Gate no. 2Gurgaon Address :-American Express India CampusBlock 3, Zone 6, DLF Phase 5,Sector 43, GurgaonTimings: 10:30 AM - 4:00 PM b/w Monday - Friday
Keyskills :
oice processbackground verificationrecovery operationsms officecommunication skillscredit cardscollection managementdecision-makingcollection specialistoutbound callingcollection analysisrecovery specialistrecovery collectionsinbound tellecal