CRM and Business Analyst

Job Description

Hello, Truecaller is calling you from Gurgaon, India! Ready to pick up Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.Our mission is to build trust everywhere by making tomorrow s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 300 million people around the world and is growing very rapidly across regions.Who we are:
• The world s #1 caller ID and spam blocking service for Android and iOS.
• A team of +300 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
• Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.
The Truecaller for Business at Truecaller focuses on providing value to medium / large enterprises and startups by improving the way they communicate with their customers. Our brand identity management solutions help businesses achieve more by enhancing their presence on Truecaller as a Verified Business. We also help increase call and message efficiency and reputation by adding trust, context & safety to communication.Our team is a fantastic blend of young turks and industry veterans from the top tech companies globally and we count many of India s top enterprises and startups as our delighted customers.As part of our aggressive growth plans, we are looking for young, energetic and data and operations obsessed professionals to join our Go-To-Market organisation within Truecaller for Business.As a CRM and Business Analyst, You will be working closely with the Truecaller for Business leadership team on managing and leading all CRM and related activities. You will be working in alignment with the larger team in supporting the implementation of features and functionalities on the Zoho CRM platform, handling internal sales, marketing, and Customer Success requests, and solving any feature issues. In addition to the CRM tasks, you will be working with the sales leadership team in generating insightful revenue reports, help with partner incentive reports and maintaining the sanity of Sales revenue dashboards. We are looking for an individual who is organized, likes working with data, and is a problem solver.What do we expect from you
• 4-6 years of experience handling CRM applications - Zoho preferred
• Highly proficient in Microsoft Excel/Google sheets
• Prior experience building dashboards using Tableau, Google Data Studio, etc
• Prior experience with process documentation, creating workflows
• Demonstrated experience of being a strong cross-functional collaborator
• Prior experience with training teams on CRM software
• Ability to understand complex business requirements and design a solution and convert them to functional specifications
• Prior experience interacting and working closely with Sales and Customer Success leaders
• Great communication skills
What will you work on
• Lead all CRM/Zoho workflows, processes and integrations.
• Serve as a custodian for the CRM database - maintain and manage customer data to ensure data integrity and recency
• Responsible for the management and alignment of users, roles, permissions, and profiles and the creation and configuration of custom fields, process automations, data validations and activity management within Zoho
• Create and maintain insightful reports for key performance indicators for Sales cum revenue activity generated from CRM and invoicing systems
• Provide periodic and accurate daily, weekly, and monthly reports to the leadership team and Management team
• Generate partner revenue and incentive reports in collaboration with Sales, Customer Success and Finance
• Maintain revenue dashboard in collaboration with cross-functional team
• Train all users on the various functions and processes utilized by the platform
• Partner with cross-functional stakeholders
• Conduct complete regular system audits
• Troubleshoot user issues and problem solve conclusively
It would be great if you also have:
• Worked with SaaS platform in the past
• Good understanding and worked on SaaS cum Enterprise Business metrics
Life at Truecaller - Behind the code: instagram.com/truecaller/Sounds like your dream job We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don t hesitate to apply!This position is based in Gurgaon, India.We only accept applications in English.What we offer:
• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
• Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
• Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch!
Come as you are:Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that s why we would love to meet you.,

Keyskills :
documentationcustomer relationsrequirementsfunctional