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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Roles and Responsibility : List of Key ResponsibilitiesIdentify reasons for low resolution Suggest changes in ChatBot scenarios for appropriate response Agent call analysis for finding out exact reasons for low survey ratings Working with the technical team on adding quality to the scenario Maintaining live agent coverage and connectivity report Sharing daily update from the Samsung Portal and newsroom Preparation of survey resolution report List of general responsibilitiesAnalyze Chat logs and identify improvement opportunities Work on Action Items to enhance ChatBot intent capture capability Writing paraphrases for reducing misunderstanding Creation and modification of scenarios Creation of weekly dashboard Performance reporting Quality Checking
,Keyskills :
surveying sharing aily maintaining weekly responsible team key identify agent