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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Insurance |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Manage team of executives handling policy servicing related requests Handle customer queries and requests and complaints received via the call center/ email/ letter/ calls/ branches. Interdepartmental follow up and coordination for Customer Request handling Meet the targets laid down by the reporting supervisor Follow the laid down quality/ accuracy benchmarks Adhere TATs to resolve requests Vendor Management/ Billing and Recon PS related communications management Data collation and MIS generation Product and System development/ UAT Key Performance Indicators: Timely Delivery of all regulatory, statutory and periodic (daily/ weekly/ monthly) MIS and reports for the Customer Care team. Good in analytical skills MIS reporting Proficient in MS Excel, Power Point and MS Access Achievement of target laid down by supervisor Intradepartmental- IT/ Finance/ Projects/ New Business Vendors for policy servicing & other vendors 2 - 5 years of experience Graduate or MBA,
Keyskills :
msaccess customercare mis uat ewbusiness misrep ting misgeneration policyservicing analyticalskills systemdevelopment communicationsmanagement ps care excel vendaccess vend business rep ting serv