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Customer Care Representative

0.00 to 3.00 Years   Gurugram   07 Jul, 2022
Open Mind Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job DescriptionThe ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.Rolls and Responsibilities
    • Associate will be responsible for handling incoming and outbound calls from customers.
    • Answer calls professionally to provide information about the product available.
    • Keep records of customer interactions and recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
    • Escalating the calls to level 2 if required.
    • Associate must reply to those queries in a set format.
    • Handle all the complaints of customers and pacify them.
    • Responsible to take the feedbacks from the customer and share with the concern person/deptt.
    • Taking follow-ups from management for the complaints and feedback closure.
    Competencies and Skills RequiredCustomer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:
    1. Good communications skills
    2. Ability to listen proactively
    3. Problem solving skills
    4. Good interpersonal skills
    5. Ability to handle work well and maintain quality
    Qualifications/Other Requirements
    1. Any Graduate/Preferably Commerce Graduate
    2. 0 to 3 years of experience in Customer Service.
    3. Should be fluent in English and Hindi
    Designation: Customer Care ExecutiveBenefits:
    • Provident fund (PF)
    • Employee State Insurance
    • Paid leaves / Leave encashment
    • Sunday Fixed Week off
    Workdays per week: 6 daysContact - Reena hidden_mobileCompany Name: Open Mind Services LimitedB2-943, Spaze I Tech ParkSohna Road Gurgaon

Keyskills :
inbound callsinbound process

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