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Customer Relationship Manager

2.00 to 4.00 Years   Gurugram   16 Oct, 2022
Open Mind Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 3.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxSales / BD
EmploymentTypeFull-time

Job Description

    Job DescriptionThe ideal candidate should be highly soft spoken and ready to work in customer relationship manager and make the good relationship with customer.Rolls and Responsibilities:
    • Handling inbound calls, outbound calls, emails, and chats
    • Strong knowledge of banking products
    • Managing & sourcing credit card/personal loan customers
    • Deepening relationships with existing customer base of bank customers
    • Should be thorough with the application process and eligibility
    • Should be able to provide customers with detailed information on products, services & offers
    • Ability to handle all customer queries and complaints and resolved with in TAT.
    • Ability to up-sell a credit product to other banking product customers
    • Responsible to work upon undelivered cases and escalate wherever necessary.
    • Retaining the customers by providing information on banking channels and benefits.
    • Handling escalation cases and resolve customer query by coordinating with product and operations team.
    • Ability to build rapport in diverse workforce in a multicultural setting.
    Competencies and Skills RequiredCustomer Relationship Manager plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:
    1. Good interpersonal skills
    2. Should be fluent in English and Hindi
    3. Ability to listen proactively
    4. Problem solving skills
    5. Ability to handle work well and maintain quality
    Qualifications/Other Requirements
    1. Any Graduate/Preferably Commerce Graduate
    2. 3-4 years experience in Tele-Calling or Voice Process for Banking Sector
    3. Public/Private Sector Banks, Fintechs and NBFCs candidates will be preferred
    Designation: Customer Relationship ManagerBenefits:
    • Provident fund (PF)
    • Mediclaim Insurance
    • Paid leaves/Leave encashment
    Workdays per week: 6 daysTiming: 10:00am to 7:00pmSunday Fixed Week offContact: Reena/Devika hidden_mobile/hidden_mobile

Keyskills :
phone bankingbanking sales

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