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Customer Service Associate

0.00 to 4.00 Years   Gurugram   09 Oct, 2021
Albireo Recruiters Hiring For Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Interested candidates may connect with GouravEmailId- gourav@albireorecruiters.inCall/Whatsapp- 8595479858Dear Candidates,We are Hiring for Googles Customer Service process for an Indian Marketvoice profile.Both Graduate freshers and experienced candidates welcome.Refer to the below job description for your referenceWhat would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.We are looking for individuals who have the following skillset:

  • Adaptable and flexible
Roles and Responsibilities
    • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
    • Your expected interactions are within your team and direct supervisor
    • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
    • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
    • You will be required to help in the overall teams workload by managing your deliverables and help the team when required
    • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.Salary -14k in hand for freshers Up to 34k In hand for experienced candidatesBoth Graduate freshers and experienced candidates welcome.Process- Google PayDesignation- Customer Service ExecutiveQualification- Graduation Mandatory.Location- GurugramWork From Home - YesPrimarily day shift5 days workingWork from home allowanceOnly Female candidate can apply. Interestedcandidates may connect with GouravEmailId- gourav@albireorecruiters.inCall/Whatsapp- 8595479858

Keyskills :
domestic voice processgraduatecustomer servicevoice processinternational voice processinternational bpointernational call centerdomestic bpocustomer satisfactioncustomer service representativesvoice supportcustomer handlingexport importfreshe

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