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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 4.0 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
What will you doYou will provide B2B customer support to small and medium sized businesses on their business marketing automation software. You will be mainly responsible for managing inbound queries for our business customers around their account relating to billing, payments, product queries and so on.-Support business customers regarding their account, post-using the portal-Maintain high levels of Customer satisfaction by providing informed and customer centric solutions-Answer inbound telephone calls, emails (if required) to resolve queries promptly and efficiently.-Assume responsibility and ownership for all relevant customer queries.-Positively manages internal relationships.-Contribute positively towards the achievement of performance targets in all aspects of the team activities-Develop strong overview and drives Process, Tool and business flow improvements What we seek:-Graduate-Experience in working with customers international B2B customers on the phone-Ability to manage and work on CRM screens-Fluency in English language-Excellent verbal and written communication-Good organizational and problem-solving skills -Knowledge about telephone manner and customer orientation-Accuracy and attention to detail-Understanding about Customer Service Survey -Positive attitude, proactive engagement and solutions seeking -Open to working in night shifts-Ability to prioritize work and work effectively on multiple tasks-Competitive salary-Company Transport-Extremely People Centric Approach # People Powered Personiv-Career development opportunities-Performance Appraisal and Coaching-Medical plan-Reward and recognition ProgramSalary3 Lac To 4 Lac P.A.IndustryITES / BPO / KPO / LPO / Customer Service / OperationsWork Experience1 - 7 YearsQualificationHigher Secondary,
Keyskills :
customer relationscustomer supportcustomer service